Privacy Policy

Helpore AG – Registered in Zug, Switzerland.

Version: v2025-08-08

1. Introduction

Helpore AG ("Helpore", "we", "us") is registered in Zug, Switzerland. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, mobile application, and services.

2. Scope

This Policy applies to: (i) users creating accounts as Helpers or Clients; (ii) visitors browsing our website; and (iii) anyone using the Helpore platform for booking, payment, or communication.

3. Data We Collect

• Identity data: first name, last name, date of birth
• Contact data: email, phone number, address
• Legal/compliance data: AHV number, residence permit, ID/passport copy, criminal record (optional), other documents required by Swiss law
• Profile data: languages, skills, experience level, biography
• Booking data: job requests, confirmations, cancellations, ratings, reviews
• Payment data: IBAN, banking details, transaction history
• Technical data: IP address, device type, browser, cookies, usage logs

4. Purpose of Processing

We process your personal data to: (i) create and manage your account; (ii) facilitate bookings and payments; (iii) comply with Swiss labor and tax laws; (iv) communicate with you about your account and bookings; (v) provide customer support; (vi) improve and secure the platform; and (vii) send marketing communications if you have opted in.

5. Legal Bases

We process personal data on the following legal bases: (i) contract — to provide our platform and services; (ii) legal obligation — to comply with Swiss labor, tax, and social security requirements; (iii) legitimate interests — to improve services, prevent fraud, and secure our platform; and (iv) consent — for marketing and certain optional data.

6. Data Sharing

We may share your data with: (i) other users as necessary for a booking (limited profile data); (ii) payment service providers; (iii) Swiss government agencies (e.g., AHV, tax offices) as required by law; (iv) service providers under contract (hosting, analytics, communication tools); and (v) legal authorities if required by applicable law.

7. International Transfers

We store your data primarily in the European Union (Supabase EU — Frankfurt) and may transfer it to Switzerland or other jurisdictions. For transfers outside Switzerland/EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

8. Data Retention

We retain your data: (i) as long as your account is active; (ii) for the period required by Swiss law for employment, tax, and accounting records; and (iii) for a maximum of 10 years after the last booking for legal defense.

9. Your Rights

You have the right to: (i) access your personal data; (ii) rectify inaccurate data; (iii) request deletion ("right to be forgotten"); (iv) restrict processing; (v) object to processing (including marketing); (vi) request data portability; and (vii) withdraw consent at any time.

10. Cookies

We use cookies and similar technologies for: (i) essential platform functionality; (ii) analytics and performance; and (iii) marketing (only with consent). You can manage your cookie preferences in your browser or platform settings.

11. Contact

Data Controller: Helpore AG Address: Baarerstrasse XX, 6300 Zug, Switzerland Email: privacy@helpore.com If you have concerns, you may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local EU data protection authority.

12. Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will notify you of material changes and request re-acceptance when necessary.