Privacy Policy

Helpore AG, registered in Zürich, Switzerland.

Version: v2026-10-01.2

1. Introduction

Helpore AG ("Helpore", "we", "us") is registered in Zürich, Switzerland. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, mobile application, and services.

2. Scope

This Policy applies to: (i) users creating accounts as Helpers or Clients; (ii) visitors browsing our website; and (iii) anyone using the Helpore platform for booking, payment, or communication.

3. Data We Collect

  • Identity data: first name, last name, date of birth
  • Contact data: email, phone number, address
  • Legal/compliance data: AHV number, residence permit, ID/passport copy, criminal record (optional), other documents required by Swiss law
  • Profile data: languages, skills, experience level, biography
  • Booking data: job requests, confirmations, cancellations, ratings, reviews
  • Payment data: IBAN, banking details, transaction history
  • Technical data: IP address, device type, browser, cookies, usage logs, ad click reference
  • Waitlist data (placement licence): your email address or your account, the service you want (a Flex booking or Helpore Admin with a Helper from Helpore Flex), the Helper you are interested in, and the language and origin of the entry; we send one email to your email address the day Helpore Flex opens, and no other email from the waitlist; we delete these details at the latest twelve months after the licence is granted, or, if it is never granted, twelve months after your entry, or earlier when the entry is deleted at your request through Helpore.

4. Purpose of Processing

We process your personal data to: (i) create and manage your account; (ii) facilitate bookings and payments; (iii) comply with Swiss labor and tax laws; (iv) communicate with you about your account and bookings; (v) provide customer support; (vi) improve and secure the platform; and (vii) send marketing communications if you have opted in. We keep a record of each Helper's answered, declined and unanswered requests, no shows and late cancellations; the Helper sees it in her account, households see a summary on her profile, and it enters the order in which profiles are shown. If your household shares your employment documents with you through Helpore without an account, Helpore sends one short email to the address you confirmed each time a new document is placed in your records; the email names no content, only that a document is there, and you can switch it off in your records at any time.

5. Legal Bases

We process personal data on the following legal bases: (i) contract, to provide our platform and services; (ii) legal obligation, to comply with Swiss labor, tax, and social security requirements; (iii) legitimate interests, to improve services, prevent fraud, and secure our platform; and (iv) consent, for marketing and certain optional data.

6. Data Sharing

We may share your data with: (i) other users as necessary for a booking (limited profile data); (ii) payment service providers; (iii) Swiss government agencies (e.g., AHV, tax offices) as required by law; (iv) service providers under contract (hosting, analytics, communication tools); and (v) legal authorities if required by applicable law.

7. Where your data is processed and who receives it

Our main database is hosted in Switzerland (Zurich region). To run Helpore we use other companies. They handle personal data only as we instruct them, under a written data processing agreement required by the Data Protection Act (art. 9). Where a company is established outside Switzerland, we rely on the safeguard named below. Database, file storage and sign in: hosted in Switzerland; the provider is established in Singapore and may access data for support from there. Safeguard: standard contractual clauses recognised by the Federal Data Protection and Information Commissioner, with a Swiss addendum. Web hosting and application servers: servers in Germany, provider established in the United States. Safeguard: the provider is certified under the Swiss-U.S. Data Privacy Framework, which the Federal Council recognises as adequate protection since 15 September 2024, and standard contractual clauses. Card payments: a payment institution established in Ireland, a country with adequate protection. Your full card number and security code never reach Helpore. Bot protection on forms, address lookup, transactional email, text message codes, push notifications, app crash reports, automated reading of identity documents and translation of profile texts: providers established in Ireland or in the United States. Safeguards: adequate protection (Ireland; the United States for providers certified under the Swiss-U.S. Data Privacy Framework) or standard contractual clauses recognised by the Commissioner. Identity document images sent for automated reading are not used to train the provider's models and are deleted from its logs within 30 days. Where salary declarations to compensation offices, tax administrations and insurers are transmitted in the Swiss uniform salary reporting procedure (ELM), they pass through a transmission network in Switzerland. Advertising measurement, only if you accept marketing cookies: tools of Google and TikTok. These companies are established in Ireland and may transfer data to the United States and other countries under their own safeguards (Data Privacy Framework certification or standard contractual clauses). Ad click reference, without cookies: if you reach Helpore from an ad, your browser keeps the reference of the ad you clicked, the campaign parameters of the link, the referring page, the page you landed on and the time. We use them to count which ads lead to registrations. They stay in your browser until you clear your browser data or refuse marketing cookies; refusing deletes them from your browser. When you register, the values still in your browser are recorded with your account as the source of your registration and stay there as long as the account exists; a later refusal of marketing cookies clears your browser, not this record. When a Helper whose account carries a Google click reference completes onboarding, we report to Google that reference, the time and the fact that the Helper completed onboarding, once, with no name and no contact details; a refusal after registration does not stop this one report. For households the reference is kept with the account only. A partner code or a Helper's invitation code in a link is also kept in your browser; refusing marketing cookies does not delete it, because we need it to honour the partner link or the invitation, and it is not used for advertising measurement. It goes to no advertising provider. Recipients who decide for themselves how they process your data: the household that employs you (or the Helper you employ), the compensation offices, tax and migration authorities, insurers and pension funds the law requires, all in Switzerland. A current list of our providers with their countries is available from hello@helpore.com.

8. Data Retention

We retain your data: (i) as long as your account is active; (ii) for the period required by Swiss law for employment, tax, and accounting records; and (iii) for a maximum of 10 years after the last booking for legal defense.

9. Your Rights

You have the right to: (i) access your personal data; (ii) rectify inaccurate data; (iii) request deletion ("right to be forgotten"); (iv) restrict processing; (v) object to processing (including marketing); (vi) request data portability; and (vii) withdraw consent at any time.

10. Cookies

We use cookies and similar technologies for: (i) essential platform functionality, including remembering your cookie choice; and (ii) marketing and campaign measurement, only with your consent. We set no analytics cookies today; an analytics tool would load only after you allow that category. Optional categories are blocked unless you allow them. You can manage your cookie preferences through the Cookie Policy page or your browser settings.

11. Contact

Data Controller: Helpore AG Address: Thurgauerstrasse 101A, 8152 Opfikon, Switzerland Email: hello@helpore.com If you have concerns, you may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local EU data protection authority.

12. Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will notify you of material changes and request re-acceptance when necessary.

13. Security and incidents

We use encrypted transport, field-level encryption and masking for stored AHV/AVS identifiers, database row-level access rules, server-side authorization checks, restricted administrator access with multi-factor authentication, rate limiting, security-event logging, and audit records for sensitive account, employment, payroll and document changes. Sensitive payroll documents are marked confidential, and our email delivery layer blocks AHV/AVS numbers in email subjects, bodies and text attachments. No system can be guaranteed completely secure. We monitor and investigate suspected incidents, contain and document confirmed incidents, and notify affected people or authorities where required by applicable law. Security or privacy concerns can be reported to hello@helpore.com.