Terms & Conditions

Helpore AG – Registered in Zug, Switzerland.

Version: v2025-08-08

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Helpore platform, owned and operated by Helpore AG, Baarerstrasse XX, 6300 Zug, Switzerland. By creating an account or using our services, you agree to be bound by these Terms and our Privacy Policy.

2. Definitions

For the purposes of these Terms, the following definitions apply:

Helper: an individual offering household services through the Helpore platform.
Client: an individual or entity booking services through the Helpore platform.
Platform: the Helpore website, mobile application, and associated services.
Services: the marketplace and related administrative services provided by Helpore.
Booking: a confirmed arrangement between a Client and a Helper for the provision of services.

3. Scope of Services

Helpore provides a platform to connect Clients with Helpers for household services such as cleaning and nanny work. Helpore is not the employer of Helpers; Clients are the legal employers under Swiss law. In addition to facilitating bookings and payments, Helpore provides administrative support including, where applicable, the submission of social contributions, insurance premiums, and other legally required employment-related payments on behalf of Clients.

4. Power of Attorney

By using the Helpore platform to book Helpers, you grant Helpore AG a limited Power of Attorney to act on your behalf for the purpose of fulfilling statutory obligations related to your employment of Helpers. This includes, but is not limited to, registering employment with relevant authorities, paying social contributions (AHV/IV/EO/ALV), withholding tax where applicable, paying accident insurance premiums, and filing necessary employment-related documents. This Power of Attorney is limited to these administrative functions and does not extend to any unrelated actions.

5. Account Registration & Eligibility

You must be at least 18 years old and legally capable of entering into contracts to create a Client account. You agree to provide accurate, complete, and up-to-date information during registration and to keep this information current.

6. Bookings & Payments

All bookings must be made through the Helpore platform. Payment is processed via our approved payment providers, and fees include all applicable social contributions and administrative charges unless stated otherwise.

Bookings are only confirmed upon payment or pre-authorization.
Cancellations and refunds are subject to our Cancellation Policy.
Payments for packages are held in trust and released to Helpers after service completion.
Clients must not make direct payments to Helpers outside the platform for booked services.
Helpore may cancel any booking that violates these Terms.

7. User Obligations

All users must comply with applicable laws and behave respectfully when using the platform.

Clients must ensure a safe working environment for Helpers.
Helpers must perform services with reasonable care and skill.
Users must not solicit or induce others to circumvent the platform.
Users must not use the platform for unlawful purposes.
Users must comply with any mandatory employment regulations, including those in the relevant canton.

8. Fees & Service Charges

Helpore charges Clients service fees that include administrative costs for processing payroll, insurance, and tax obligations, as well as platform usage.

Service fees are displayed before booking confirmation.
Fees may vary by service type, location, and frequency.
Helpore reserves the right to change fees with reasonable notice.
All fees are non-refundable except as required by law or our Cancellation Policy.

9. Liability & Indemnity

Helpore acts solely as an intermediary and administrative service provider. We are not liable for the acts or omissions of Helpers or Clients, except to the extent required by mandatory law. Clients and Helpers agree to indemnify and hold Helpore harmless from any claims, damages, or losses arising from their use of the platform, except where caused by Helpore’s gross negligence or willful misconduct.

10. Termination

Helpore may suspend or terminate accounts that breach these Terms or applicable law.

Termination by Client: You may close your account at any time, subject to completing any active bookings.
Termination by Helpore: We may terminate accounts with notice for breach of these Terms or misuse of the platform.
Effect of Termination: All outstanding obligations, including payments, remain enforceable.

11. Governing Law & Jurisdiction

These Terms are governed by Swiss law. The courts of Zug, Switzerland have exclusive jurisdiction over any disputes arising from these Terms, subject to any mandatory legal provisions to the contrary.

12. Changes to the Terms

We may update these Terms to reflect changes in our services, legal requirements, or business operations. We will notify you of material changes and request re-acceptance where required by law.