Helpore Terms of Service

1. Introduction

These Helpore Terms of Service (“Terms”) govern your use of the Helpore platform, owned and operated by Helpore AG, Baarerstrasse XX, 6300 Zug, Switzerland. By creating an account, browsing, booking, offering services, uploading documents, signing authorisations or using Helpore in any other way, you agree to these Terms and to our Privacy Policy.

Helpore is built for Swiss household employment workflows. These Terms explain the roles of the household, the Helper and Helpore, and how Helpore Flex, Helpore Admin and Helpore Managed Relationship services work together.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• Helpore: Helpore AG and the platform, tools, workflows and support services it provides.
• Platform: the Helpore website, application, dashboards, booking tools, messaging, documents, payments, notifications and related services.
• Household / Household Client: the person, household or eligible Swiss-established company using Helpore to find, book, employ or administer household help.
• Helper: the person offering or performing household services through Helpore, or being administered through Helpore, and who remains employed by the Household for the relevant household employment relationship.
• Helpore Flex: flexible booking through Helpore for households who search, compare, try and book Helpers without a fixed long-term contract or fixed frequency.
• Helpore Admin: the administration service for a Household that already knows its Helper and wants Helpore to support contract, payroll records, payments, documents and Swiss admin workflows.
• Helpore Managed Relationship: a structured ongoing household employment relationship administered through Helpore, including contracts, monthly payroll records, holiday tracking, extra hours, payment records and document workflows.
• Helpore-sourced Helper: a Helper introduced, discovered, contacted, booked or matched through Helpore, including through a public profile, search result, booking request, message, recommendation or Helpore support.
• Imported Helper / Existing Helper: a Helper the Household already knew independently of Helpore and added privately through Helpore Admin or another import flow.
• Booking: a scheduled household service appointment or series created through Helpore.
• Household Employment Relationship: the employment relationship between the Household as legal employer and the Helper as household employee for the relevant work.
• Helpore Balance / Booking Credit: an internal booking credit or balance made available for eligible Helpore services or refunds under these Terms. It is not a bank account, payment account or general stored-value product.
• Service Fee: the fee earned by Helpore for platform access, booking support, administration, documentation, payment records, support workflows and related Helpore services.

3. Which parts of these Terms apply to you?

The General Terms apply to every user. Household Client Terms apply to Households. Helper Terms apply to Helpers. Helpore Flex terms apply when a Household books flexible appointments through Helpore. Helpore Admin terms apply when a Household brings or imports an existing Helper for administration. Helpore Managed Relationship terms apply when a structured ongoing relationship is administered through Helpore.

Where a separate household employment contract between the Household and the Helper governs employment terms such as wage, hours, holiday, notice periods, duties or workplace rules, that employment contract governs those employment terms if there is a conflict with these platform Terms, subject always to mandatory law.

4. Role of Helpore

Helpore is not the employer of Helpers and does not sell household services in its own name, unless a separate written agreement expressly says otherwise. The Household remains the legal employer of the Helper for the relevant household employment relationship, unless mandatory law states otherwise. Helpore acts as a platform, intermediary and household-employment administration provider.

Helpore Flex supports search, matching, booking, communication, payment records, document workflows and related administration for flexible appointments. Helpore Admin supports Households that already have a Helper and want Swiss household-employment administration handled in a clearer system. Helpore Managed Relationship supports recurring or structured relationships with contracts, monthly payroll records, holiday tracking, extra hours, termination workflows and documents.

Helpore may support calculations, collection, allocation, payment records, reminders, document generation, payroll/admin workflows, insurance coordination, tax and contribution records, user support and audit trails under the limited mandate or authorisation given by the Household.

5. Limited mandate and authorisation

For bookings, Helpore Admin and Helpore Managed Relationships where selected, the Household appoints Helpore as a limited administrative representative for actions directly connected with the Household Employment Relationship. This may include calculating, collecting, allocating, administering and paying amounts connected with Helper wages, employee deductions, employer social contributions, accident-insurance premiums, withholding tax, simplified-settlement procedure amounts, refunds, adjustments and Helpore’s earned Service Fees.

This mandate and any power of attorney are strictly limited to household-employment administration and related payment flows arising from Helpore services. Helpore may not use this authorisation to make unrelated payments, transfer funds to unrelated third parties, invest funds, grant credit, operate a general payment account for the Household or perform activities outside the agreed Helpore service scope.

6. Employment settlement and Helpore Balance

Helpore may maintain one or more dedicated employment settlement accounts, operating accounts or internal ledgers for amounts collected from Households in connection with Helpore services. Amounts are internally allocated for the relevant household employment purpose, including Helper wages, employee deductions, employer social contributions, employment-related insurance, withholding tax or simplified-procedure tax amounts, refunds, adjustments and Helpore’s earned Service Fees.

Helpore Balance or Booking Credit may be used only for eligible Helpore services or refunds according to the applicable policy. It is not a bank account, payment account, savings account, deposit product, investment product or general stored-value product made available to the Household or Helper. It is non-transferable, cannot be sent to third parties, cannot be used outside Helpore’s household-employment administration service and does not accrue interest. Helpore does not invest such amounts for users.

7. Household Client Terms

Households must provide accurate, complete and current information, including identity, address, company details where applicable, booking details, work location, hours, wages, household needs, safety information and payment information. The Household is responsible for the working environment and must not request unsafe, unlawful, discriminatory, undeclared or misleading work.

Households must not pressure Helpers to work below applicable minimum wage rules, misstate hours, misclassify work, provide false wage or status information, ask Helpers to provide false documents or bypass required insurance, tax, payroll or contribution workflows. Households must fund bookings, monthly invoices, top-ups, corrections, statutory amounts, insurance amounts, Helpore Service Fees and other employment-related amounts when due.

8. Helper Terms

Helpers must provide accurate, complete and current information and documents, including identity, work eligibility, address, tax, social insurance, banking, qualifications, service areas, availability, services, rates and other compliance information requested through Helpore. Helpers must not upload false, altered, expired, misleading or unverifiable documents.

Helpers set their own rates, provided the rate is above the applicable legal minimum for the service, location, date and employment setup. Helpore may block, warn or require correction if a rate appears below the applicable minimum or if information needed to assess the minimum is missing.

Helpers must keep availability realistic, communicate respectfully, attend accepted bookings, perform services with reasonable care and skill, and follow safety and household rules that are lawful and reasonable. Helpore does not restrict Helpers from general outside work, other platforms, leaving Helpore or serving clients they obtained independently of Helpore.

9. Helpore Flex

Helpore Flex is for Households that want to search, compare, try and book Helpers through Helpore without a fixed long-term contract or fixed frequency. It is suitable for one-off appointments, irregular support, testing fit with different Helpers or lower-volume work.

The Flex price may include the Helper’s rate, holiday pay where applicable, employer contribution and insurance handling, employee deductions where applicable, tax or simplified-settlement amounts where applicable, Helpore’s Service Fee, payment processing and other employment-related amounts shown before confirmation. The Helper’s rate is not reduced because the Household books more hours, changes frequency or uses a different Helpore plan. Any volume or recurrence benefit applies to Helpore’s Service Fee unless a separate Helper-selected rate tier is expressly shown and accepted.

Helpore may apply minimum booking durations, notice periods, availability validation, service-area checks, document checks, payment checks and cancellation rules before confirming or continuing a booking.

10. Helpore Admin

Helpore Admin is for Households that already know their cleaner, nanny or other household Helper and want Helpore to support Swiss administration for that existing relationship. Imported Helpers remain private by default and are not made publicly bookable unless they separately opt in to a public Helpore profile.

No Helpore-sourced introduction release fee applies to an Imported Helper or Existing Helper that the Household already knew independently of Helpore. Helpore Admin is intended to support contract setup, monthly payroll records, QR invoice references, payment tracking, insurance and tax records, payslips, annual documents and audit trails.

If the case is complex, high-hour, cross-border, BVG-relevant, source-tax-sensitive, permit-sensitive or otherwise outside standard assumptions, Helpore may require review, extra information, a custom plan, corrected pricing or additional steps before providing or continuing the service. Where the business policy is presented as no percentage commission on the Helper wage, Helpore will not charge a percentage commission on the Helper’s wage for that Admin plan unless a later plan change is clearly shown and accepted.

11. Helpore Managed Relationship

Helpore Managed Relationship supports a structured ongoing relationship between a Household and a Helper. It may include a contract between the Household and Helper, monthly payroll records, holiday tracking, extra hours, rate or hours changes, payment records, payslips, annual documents, insurance and tax admin records, termination workflows and notice-period support.

A Helpore-sourced relationship may move into a Managed Relationship when eligible. Moving to a Managed Relationship does not reduce the Helper’s pay. If the Helper was first introduced through Helpore, the relationship remains Helpore-sourced during the protection period described below, even if it later becomes more regular or administratively managed.

12. Helpore-sourced relationships and off-platform arrangements

A Helper is Helpore-sourced when the Household discovered, contacted, booked, received a recommendation for or was introduced to that Helper through Helpore. A Helpore-sourced relationship remains protected for 12 months from the first Helpore introduction, contact, message, booking request or completed booking, whichever happens first.

An off-platform arrangement means that, during the protection period, the Household and a Helpore-sourced Helper arrange the same or substantially similar household work outside Helpore, or move the relationship outside Helpore, in a way that avoids Helpore booking, administration or Service Fees. This includes direct payment, separate scheduling, private continuation of a Helpore-sourced relationship or an off-platform transition after Helpore created the introduction.

This clause does not apply to Imported Helpers or Existing Helpers the Household already knew independently of Helpore, to general outside work the Helper performs for other households, to work that is genuinely unrelated to the Helpore introduction, or to situations where mandatory law requires a different outcome. Helpore does not restrict a Helper’s general right to work for others, use other platforms, leave Helpore or keep independent outside clients.

If a Household wants an off-platform transition with a Helpore-sourced Helper during the 12-month protection period, Helpore may offer an introduction release fee instead of continuing the relationship through Helpore. Unless another written amount is agreed, the release fee is CHF 250 if the transition happens before 4 completed visits, CHF 350 after 4 to 7 completed visits or during an active recurring setup, and CHF 500 after 8 or more completed visits or after Managed Relationship preparation has started. The fee applies to the Household, not the Helper, and does not reduce the Helper’s pay.

13. Helper conduct for Helpore-sourced relationships

Helpers must not actively encourage a Helpore-sourced Household to move the same relationship off platform during the 12-month protection period for the purpose of avoiding Helpore fees or administration. This does not prevent Helpers from accepting other outside work, using other platforms, leaving Helpore, keeping clients they had independently, or discussing lawful employment terms with any household.

If a Household asks to move a Helpore-sourced relationship outside Helpore during the protection period, the Helper should direct the Household to Helpore so the correct continuation, Managed Relationship or off-platform transition process can be recorded.

14. Booking cancellation, service cancellation and employment termination

Cancelling or rescheduling a booking is separate from cancelling a Helpore Admin or Managed Relationship service. Cancelling Helpore services is separate from terminating the Household Employment Relationship between the Household and the Helper.

Flexible bookings may be rescheduled through the booking area until 48 hours before the scheduled start time, subject to the same Helper’s availability, the same booking duration and Helpore validation. If the Household cancels a paid flexible booking at least 48 hours before the scheduled start time, Helpore will refund or credit the eligible amount after deducting any earned Helpore fees and any amounts already due or legally required. If the Household cancels less than 48 hours before the scheduled start time, the booking may be treated as late-cancelled, no refund is due for that booking and the Helper wage amount remains payable, subject to mandatory law.

Ending Helpore Admin or a Managed Relationship must follow the relevant service workflow and may require a signed amendment, termination record, final payroll record, final invoice, document update or settlement adjustment. Employment termination must respect the employment contract, applicable notice periods and mandatory law. If a Household cancels Helpore but continues employing the Helper outside Helpore, the Household is responsible for future payroll, tax, insurance, contribution, document and employment administration.

15. Fees, VAT and payment allocation

Helpore charges Service Fees for platform access, booking support, administration, document workflows, payment records and related support. Service Fees are displayed or made available before confirmation where applicable. VAT applies to Helpore Service Fees where applicable.

Helper wages, employee deductions, employer social contributions, employment-related insurance amounts, tax amounts, simplified-settlement amounts and similar items are administered employment-related amounts, not Helpore’s own service revenue, unless the applicable configuration, legal treatment or tax sign-off says otherwise.

Fee changes do not reduce Helper pay for accepted or performed work. Helpore may adjust estimates, allocations, invoices, refunds, credits or top-ups if required by a payment provider, compensation office, insurer, tax authority, court, competent body, corrected data or mandatory law.

16. Verification and documents

Households and Helpers may need to provide identity documents, company documents, work eligibility documents, address details, AHV or UID details, insurance information, tax information, banking information, contracts, authorisations or other documents needed for Helpore workflows.

Helpore may suspend, hide, restrict or delay access, booking, payouts, profile visibility, documents or services if information is missing, inconsistent, expired, false, unverifiable or not sufficient for the requested service. Rejection of a document may require re-upload, correction or admin review. Verification supports trust and administration but does not guarantee that a Household or Helper is suitable for every job or that all future legal, tax, insurance or employment requirements are fully satisfied without further updates.

17. Messaging, reviews and ratings

Users must communicate respectfully and honestly through Helpore. Helpore may moderate, review, restrict or retain messages, reports, reviews, ratings, reliability signals and dispute information where needed for safety, support, fraud prevention, compliance, dispute handling, platform integrity or legal reasons.

Reviews and ratings must be based on genuine experiences and must not be abusive, discriminatory, misleading, paid for, manipulated or used to threaten another user. Helpore may remove, hide, adjust or investigate reviews, reliability signals or ratings where they appear false, retaliatory, unsafe, irrelevant or inconsistent with platform rules.

18. Safety and prohibited use

Users must not use Helpore for unlawful, unsafe, abusive, discriminatory, exploitative, fraudulent, misleading or harmful purposes. Households must provide a safe work location and must not request work outside the agreed service scope, illegal tasks, unsafe tasks, undeclared work, false hours or false employment information. Helpers must not accept work they are not eligible or reasonably able to perform.

Helpore may refuse, suspend, cancel or restrict a booking, account, document, payout or service where safety, trust, legal, payment, identity, fraud, insurance, tax or platform integrity concerns exist.

19. Payroll, insurance, tax and authority calculations

Helpore supports payroll, insurance, tax, contribution and employment administration workflows based on available data, configured assumptions, external providers, authority requirements and applicable law. Calculations, buckets, reserves, payslips, invoices, annual documents and declarations may change when corrected information is received or when an authority, insurer, compensation office, payment provider, bank, payroll configuration, court or competent body requires a different treatment.

If the final amount owed is higher than the amount collected, the Household must pay the shortfall. If the final amount is lower, Helpore will refund or credit the remaining eligible amount after deducting outstanding Helper pay, statutory contributions, insurance, tax, Helpore fees, corrections and other employment-related amounts.

20. Liability

Helpore provides platform, booking, payment-record, document and administration support. Helpore is not liable for the acts or omissions of Households or Helpers, except to the extent required by mandatory law or where caused by Helpore’s gross negligence or wilful misconduct.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law. Helpore does not guarantee uninterrupted availability, a particular number of bookings, a particular Helper or Household, final authority treatment, or that estimates will match final invoices, contributions, tax or insurance amounts.

21. Account closure and surviving obligations

Helpore may suspend or terminate accounts that breach these Terms, misuse the platform, create safety concerns, provide false information or create legal, payment, insurance, tax or platform-integrity risk. Users may request account closure, subject to any active bookings, pending payments, documents, disputes, payroll records, legal retention periods and employment-related obligations.

Closing a Helpore account does not automatically terminate the Household Employment Relationship between a Household and a Helper. Outstanding payments, invoices, refunds, statutory amounts, documents, admin obligations, dispute records, audit trails, confidentiality duties and provisions intended to survive termination remain in effect.

22. Changes to services and Terms

Helpore may update services, pricing, payment flows, settlement timing, account structure, verification requirements, document workflows, availability rules, cancellation workflows, insurance workflows, tax workflows or these Terms to reflect legal, operational, provider, authority or business changes. We will notify users of material changes where required and request renewed acceptance where required by law or platform policy.

23. Governing law and jurisdiction

These Terms are governed by Swiss law. The courts of Zug, Switzerland have jurisdiction over disputes arising from or related to these Terms, subject to mandatory legal provisions and any mandatory consumer, employment or data-protection forum rules that cannot be waived.