Help & Support

Helpore is a Swiss platform to find, compare, and book household help. We combine booking, legal/admin support, and trust signals so households and helpers can work together with clear expectations.

Services depend on what each helper offers. Common categories include cleaning and housekeeping, childcare, gardening/outdoor tasks, pet care, errands, cooking and meal prep, home organization, tutoring, and senior home help (non-medical).

Coverage is based on each helper's configured service areas (ZIP, city, or address + radius). Search results include helpers matching your address/service query, then booking availability is further filtered by that area's served days and booking rules.

Use a strong unique password, keep your email verified, and sign out on shared devices. If you suspect unauthorized activity, contact support@helpore.com immediately.

Badges summarize earned trust signals such as verified identity, reliability, and other performance milestones. Open the helper profile badges section for criteria, and check the helper dashboard badges page for how each badge is earned.

Use support@helpore.com for help requests. Standard support hours are Monday-Friday, 09:00-18:00 CET, and we target a response within 2 business days.

We use account and booking data to operate core platform functions, legal/admin workflows, and safety controls. We only process data needed for service delivery, compliance, and support according to our privacy policy.

Search by service and address, compare profiles, open a helper, then use "See availability & book now" for a flexible booking. If you already have a helper or want regular contract-based work, use Helpore Admin.

Using both service and address gives more accurate matches. It filters helpers by offered service and service area, then carries that context into profile and booking so you see more relevant options.

If you open a profile from search with service/address context, the page is tailored to that selection. Direct share links show a more general profile summary. Booking context is preserved in the booking flow.

Flexible booking helps you compare helpers and book only when you need help. It is designed for households without a fixed schedule and for lower monthly hours with the same helper.

Flexible booking lets you book a single visit from a helper's live availability. Helpore Admin is for regular work with a helper you already trust, bring from outside Helpore, or want to keep after Flex; it uses a signed contract, monthly QR invoices, payroll handling and scheduled helper payout.

If no slot matches that day and duration, we show the next available flexible slot within the helper's booking window and similar helpers when available.

Live booking uses the account you use to reserve household help. Guests are prompted to log in or sign up. If you are logged in as a helper, you are asked to log out first and continue with a booking account.

Helpore checks the helper's rate against the applicable Swiss household-employment legal minimum for the service, location, qualification, experience and date. Helpers can set higher rates.

Flexible booking fees are charged per booked hour before VAT using monthly tiers with the same helper: CHF 6.50/h, then CHF 5.50/h after 5 booked hours, then CHF 4.50/h after 10 booked hours. Instant card, debit card or TWINT payment adds CHF 1/h. Swiss QR payment credit does not add that instant surcharge because bank transfers are reconciled before use.

Payments are processed through the platform. If a booking is canceled within the applicable policy window, eligible refunds are returned to the original payment method.

Open your booking area and select the booking you want to change. Applicable cancellation/reschedule terms are shown before you confirm.

Helpore supports key household-employment administration workflows (for example social contribution processing context and required data handling), so households can stay compliant with Swiss expectations.

Start by resolving directly through in-app communication. If needed, escalate to platform support for moderation and review. Outcomes can affect ratings and future platform access.

Profiles combine satisfaction signals (reviews/ratings) and reliability signals (for example cancellations and responsiveness). This gives a more balanced view than stars alone.

Yes. Signed-in households can save helpers and use the message flow to clarify details before booking. If you are not logged in, you will be prompted to log in or sign up first.

Yes, verification steps may be required to complete employer/compliance setup. In your workspace you can upload ID documents and complete required authorization steps when prompted.

Helpers must meet Swiss work-eligibility requirements for their status. During onboarding, Helpore guides the required path and document checks.

Depending on your status, this can include identity documents, work-eligibility documents, and additional compliance files. Uploading complete and valid documents improves profile trust and booking readiness.

The ID badge updates once verification is successfully confirmed in the system. If your documents are approved but the badge still does not appear, contact support so we can review your profile state.

Add one or more service areas using ZIP, city, or exact address with a travel radius. Keep areas realistic so search matching and booking suggestions stay accurate.

Advanced mode lets you assign different service areas to specific days of the week, including weekends. Search can still discover all your configured areas, and booking then filters by the served days for the selected area.

Your weekly hours, blockers/vacations, minimum notice hours, and future booking window all shape which slots households can book. Keep these settings updated to avoid missed matches.

The platform enforces Swiss household-employment hourly minimums by qualification, plus higher local minimums where required. You can set higher rates, and recurring tiers must remain within allowed bounds.

At launch, helper pay is not discounted through flexible bookings. Regular work belongs in Helpore Admin, where the helper's agreed wage is protected and Helpore charges a fixed monthly or annual administration fee instead of taking a percentage of the wage.

Payout timing follows completed booking and payout processing workflows. Keep your payout details current in settings to avoid delays.

Use the Documents area to access generated files like payslips and annual wage/tax documents when available. Verification documents are managed there as well.

For hourly work, the applicable vacation pay plus public-holiday supplement is included where required. The federal default is 8.72% or 11.03% before age 20; stricter canton supplements apply at booking.

Reliability reflects operational behavior such as cancellations, no-shows, punctuality, and responsiveness. Clear communication and consistency help maintain a strong score.

Open the badges page in your helper dashboard. Each badge includes guidance on the required steps (for example verification completion, reliability milestones, or other profile quality signals).

Keep your profile complete: clear photo, strong bio, accurate services/rates, realistic service areas, and up-to-date availability. Complete verification and consistent reliability also improve conversion.