Help & Support
Find clear answers for households and Helpers, or contact support.
Who are you?
Quick links
Helper onboarding mobile guide
See every Helper onboarding step with mobile screenshots, what to prepare, and what each answer is used for.
Open the Helper onboarding guideGeneral
What is Helpore?
Helpore is a Swiss platform for employing household help correctly. Helpore Admin Light and Helpore Admin are open today for a Helper you already employ: Light prepares the monthly wage figures and the documents. Admin also creates the contract and, under your signed authorization, runs the registration and the monthly payroll for you. Your household is the employer. Helpore Flex, for finding and booking a Helper by the hour, opens only once its Swiss licences are in hand.
Did this answer your question?
Which services can I book on Helpore?
Services depend on what each Helper offers. Common categories include cleaning and housekeeping, childcare, gardening/outdoor tasks, pet care, errands, cooking and meal prep, home organization, tutoring, and senior home help (non-medical).
Did this answer your question?
How does coverage by area work?
Coverage is based on each Helper's configured service areas (ZIP, city, or address + radius). Search results include Helpers matching your address/service query, then booking availability is further filtered by that area's served days and booking rules.
Did this answer your question?
How do I secure my account?
Use a strong unique password, keep your email verified, and sign out on shared devices. If you suspect unauthorized activity, contact hello@helpore.com immediately.
Did this answer your question?
What do trust badges mean on Helper profiles?
Badges summarize earned trust signals such as verified identity, reliability, and other performance milestones. Open the Helper profile badges section for criteria, and check the Helper dashboard badges page for how each badge is earned.
Did this answer your question?
How can I contact support and how fast do you reply?
Send support requests to hello@helpore.com. Support hours are Monday to Friday, 10:00 to 17:00 Swiss time, and we reply within 3 business days.
Did this answer your question?
How is my data used?
We use account and booking data to operate core platform functions, legal/admin workflows, and safety controls. We only process data needed for service delivery, compliance, and support according to our privacy policy.
Did this answer your question?
Your upload was not accepted: what now
Your screen shows the reason. The three usual ones: the photo does not show the whole page, the signature is missing or on the wrong page, or the file is not a photo or a PDF we can read. Sign a fresh copy, take the picture in good light with all four corners visible, and upload it again. You can upload as often as you need, and nothing else in your account is affected.
Did this answer your question?
For households
How do I book a Helper?
You cannot book a Helper by the hour yet. Helpore Flex opens only once its Swiss licences are in hand. You can already search by service and address and compare profiles and prices. If you already employ a Helper, Helpore Admin Light and Helpore Admin are open today, and your household is the employer.
Did this answer your question?
Why should I search with both service and address?
Using both service and address gives more accurate matches. It filters Helpers by offered service and service area, then carries that context into profile and booking so you see more relevant options.
Did this answer your question?
Why does a profile sometimes show a focused view and other times a general view?
If you open a profile from search with service/address context, the page is tailored to that selection. Direct share links show a more general profile summary. Booking context is preserved in the booking flow.
Did this answer your question?
Why start with flexible booking?
Helpore Flex is not open yet; it opens only once its Swiss licences are in hand. It is made for households without a fixed schedule and for a few hours a month with the same Helper: you compare Helpers and book only when you need help. Until then, if you already employ a Helper, you can start with Helpore Admin Light or Helpore Admin.
Did this answer your question?
What is the difference between flexible booking and Helpore Admin?
Helpore Flex will let you book a single visit from a Helper's live availability. It is not open yet and opens only once its Swiss licences are in hand. Helpore Admin is open today, for regular work with a Helper you already trust or bring from outside Helpore: it uses a signed contract, monthly QR invoices, payroll handling and a scheduled Helper payout.
Did this answer your question?
What if no slot is available on my selected day?
Helpore Flex is not open yet, so there are no slots to book today. Once it opens, if no slot matches the day and length you chose, you see the Helper's next available slot within their booking window, and similar Helpers where there are some.
Did this answer your question?
Why do I need an account to book?
Helpore Flex is not open yet, so there is nothing to book today. When it opens, a booking runs through your household account: guests are asked to sign in or sign up, and if you are signed in as a Helper, you sign out first and continue with a household account.
Did this answer your question?
Pricing and Swiss household minimum wages
Helpore checks the Helper's rate against the applicable Swiss household-employment legal minimum for the service, location, qualification, experience and date. Helpers can set higher rates.
Did this answer your question?
How do Helpore flexible booking fees work?
Helpore Flex is not open yet; these fees apply from its opening. The Helpore fee will be a flat CHF 3.50 per booked hour including VAT, the same for every hour and every Helper, shown inside the full household total before you confirm. When a relationship you found through Helpore Flex becomes regular, a one time placement fee of CHF 29.00 applies, and the fees you paid for bookings with that same Helper in the last 90 days count against it.
Did this answer your question?
How do payments and refunds work?
Helpore Flex is not open yet, so there are no booking payments or refunds today. With Helpore Admin, you pay the month's payroll costs by QR invoice; with Helpore Admin Light, you pay the wage and the contributions yourself. Once Helpore Flex opens, the refund for a cancelled visit goes back to the original payment method, under the cancellation rule shown before you confirm.
Did this answer your question?
How do I change or cancel a booking?
Helpore Flex is not open yet, so there are no bookings to change today. Once it opens, you change or cancel a visit in your bookings, and the cancellation rule is shown before you confirm. With Helpore Admin Light or Helpore Admin, you record changed hours for the month, and your Helper confirms them.
Did this answer your question?
When something happens
Something broke or someone was hurt during a visit. What do I do?
Helpore Flex is not open yet, so this answer is for Helpore Admin and Helpore Admin Light. Your household is the employer and the policy holder of every cover for your Helper; Helpore arranges the conditions. If your Helper is hurt at work, the compulsory accident cover applies, and you report the accident to the insurer yourself; where your compensation office offers the simplified procedure, the office concludes that cover in your name. If your Helper damages something of yours, the Helper answers for damage caused on purpose or carelessly, as far as the work, its risks and the skills you could expect allow (Art. 321e OR); talk it through with your Helper first. For damage to other people or their things you answer as the employer unless you took all due care (Art. 55 OR); your private liability insurer tells you what your policy covers, and Helpore does not arrange liability cover today. On the day, take photos, tell your insurer, then write to Helpore what happened.
Did this answer your question?
My Helper is ill. Do I keep paying the wage?
Yes: if your Helper cannot work through illness, you keep paying the wage under Art. 324a OR for the period the law and your canton's standard employment contract set. Your contract also says whether your canton obliges you to insure your Helper against loss of earnings through illness. Helpore never sends someone else in your Helper's place on its own. To see the period that applies to you, open your contract in Documents. Helpore Flex is not open yet. Once it opens, if a Helper you booked by the hour falls ill, nothing moves to another Helper on its own: you choose another Helper, another date, or cancel without cost.
Did this answer your question?
My Helper is pregnant. What changes for me as the employer?
If your Helper cannot work because of the pregnancy, you keep paying the wage under Art. 324a OR, as for an illness. Pay during maternity follows Art. 324a OR, Art. 329f OR and the EOG, and where your Helper is compulsorily insured for the case, Art. 324b OR applies. After the probation period the law forbids you to give notice during the pregnancy and in the sixteen weeks after the birth; a notice given in that time is void (Art. 336c OR). Helpore's notice screen does not know about a pregnancy, so write to Helpore before you change the hours or give notice.
Did this answer your question?
The person who employed our Helper has died. What happens now?
We are sorry for your loss. Under Art. 338a OR, the employment passes to the heirs. If it was entered into mainly for that person, for example for their care, it ends with the death, and the Helper may claim reasonable compensation for the loss the early end causes. The heirs act together, or the executor named in the will. Helpore has no step for handing the account to the heirs yet, so write to Helpore with the death certificate and the certificate of inheritance or the executor's certificate before you change anything on it.
Did this answer your question?
What is the shortest visit I can book?
Helpore Flex is not open yet. Once it opens, each Helper sets a minimum length for each service, in steps of 30 minutes, and if a Helper sets none it is 1 hour. You see it under the price on the Helper's card and when you pick the length, so you never book less. With your own Helper under Helpore Admin or Helpore Admin Light, the hours are the ones agreed in your contract. You find them in your contract, in Documents.
Did this answer your question?
Can I change to another Helper?
Yes, and the choice is always yours: Helpore never swaps your Helper on its own. With Helpore Admin, you give notice on the current contract in the app, and the end date is checked against the notice period that applies. While the notice runs, you can withdraw it in the app with your Helper's agreement; if you keep it, you then start a new contract with the Helper you choose. To begin, open your Helper's contract in Helpore Admin. Helpore Flex is not open yet. Once it opens, you choose the Helper for every booking, and if your Helper cannot take one, Helpore never moves it to another Helper on its own: you pick another Helper, a new date, or cancel free of charge.
Did this answer your question?
I need to cancel a visit. What does it cost?
Helpore Flex is not open yet. Once it opens, one visit follows this rule: until the Helper confirms, cancelling is free and you get everything back; after that and more than 48 hours before the visit, you get a refund minus the Helpore fee; later, there is no refund and the Helper is paid. With your own Helper under Helpore Admin or Helpore Admin Light, you agree a change with your Helper. The month settles from the hours in your contract, less the hours your Helper confirmed as not worked. An hour in your contract that you cancel yourself stays owed, because your Helper offered the work (Art. 324 OR). If you are unsure what you owe, write to Helpore before the month settles.
Did this answer your question?
My Helper worked no hours this month. What do I pay?
A month settles from the hours in your contract, less the hours your Helper confirmed as not worked. An hour in your contract that you cancel yourself stays owed, because your Helper offered the work (Art. 324 OR). If no paid hour is left, the month settles at zero: no wage, no contributions, nothing to declare, while the Helpore Admin or Helpore Admin Light fee keeps running. After 2 settled months in a row at zero, Helpore asks you once whether to keep the employment registered as it is or to give notice, and nothing happens until you choose; if you give notice, Helpore prepares the final documents and the deregistration. Cover for accidents at work exists on every day your Helper works for you. Cover for accidents outside work, which only Helpers working 8 hours a week or more for you have, ends thirty-one days after the last day on which at least half the wage was owed and starts again with the next paid work; the insurer must offer to extend it for up to six months (Art. 3 UVG, Art. 13 UVV). Daily sickness cover, if you took it, follows the insurer's conditions on file.
Did this answer your question?
Where do I find my Helper's insurance cover?
Your household is the policy holder, so every policy is in your name. Open your Helper's contract card in Helpore Admin or Helpore Admin Light: it names the covers for this employment. Your signed contract and the documents of the employment are in Documents.
Did this answer your question?
When is money taken, and when does my Helper receive the wage?
Helpore Admin: the month's payroll QR invoice is due on day 20 of the month, and your Helper receives the wage on day 25; a month first written late is due 5 days after it is issued, and the wage follows 2 days later. You pay this one QR invoice each month: the gross wage plus your contributions and insurance. In your name, Helpore sends your Helper the net wage and pays the rest to the offices and the insurer it is owed to, keeping nothing. The fee for Helpore Admin is billed separately. Helpore Admin Light: Helpore takes no wage; you pay your Helper yourself on the day your agreed terms name. The fee for Helpore Admin and Helpore Admin Light is charged to your card at the start of each period you chose, or comes as a QR bill: issued 14 days before a monthly period and 30 days before a yearly one, due 30 days after it is issued, with one reminder 10 days after the due date. Helpore Flex is not open yet; once it opens, by card, the amount is authorised when you book and charged when the Helper confirms; with TWINT, you pay when you book and get the full amount back if the Helper declines or does not answer in time; a QR bill is offered only when the first visit is at least 7 days away, to pay within 2 business days; in a weekly series you pay the first week by card or TWINT and each later week by QR bill, due 2 working days before it starts. The Helper's wage is released when the visit is completed and paid out in the next Wednesday payout.
When money is taken Product · method When it is taken When your Helper receives the wage Helpore Admin · payroll QR invoice When it is taken: Due on day 20 of the month; a month first written late, 5 days after it is issued When your Helper receives the wage: On day 25, or 2 days after a late month is paid Helpore Admin Light · wage When it is taken: Helpore takes no wage; you pay your Helper yourself When your Helper receives the wage: On the day your agreed terms name Helpore Admin and Helpore Admin Light · fee by card When it is taken: At the start of each period you chose, monthly or yearly When your Helper receives the wage: No wage in this payment Helpore Admin and Helpore Admin Light · fee by QR bill When it is taken: Issued 14 days before a monthly period and 30 days before a yearly one; due 30 days after issue; one reminder 10 days after the due date When your Helper receives the wage: No wage in this payment Helpore Flex is not open yet; these rows apply once it opens. Helpore Flex · card When it is taken: Authorised when you book, charged when the Helper confirms When your Helper receives the wage: Released when the visit is completed, paid out in the next Wednesday payout Helpore Flex · TWINT When it is taken: Paid when you book; the full amount comes back if the Helper declines or does not answer in time When your Helper receives the wage: Released when the visit is completed, paid out in the next Wednesday payout Helpore Flex · QR bill When it is taken: Offered only when the first visit is at least 7 days away; pay within 2 business days When your Helper receives the wage: Released when the visit is completed, paid out in the next Wednesday payout Helpore Flex · weekly series When it is taken: First week now by card or TWINT; each later week a QR bill due 2 working days before it starts When your Helper receives the wage: Released when the visit is completed, paid out in the next Wednesday payout Did this answer your question?
More questions
What does Helpore handle for me legally?
Helpore supports key household-employment administration workflows (for example social contribution processing context and required data handling), so households can stay compliant with Swiss expectations.
Did this answer your question?
How are disputes handled?
Start by resolving directly through in-app communication. If needed, escalate to platform support for moderation and review. Outcomes can affect ratings and future platform access.
Did this answer your question?
How do ratings work?
Profiles combine satisfaction signals (reviews/ratings) and reliability signals (for example cancellations and responsiveness). This gives a more balanced view than stars alone.
Did this answer your question?
Can I save Helpers and message them before booking?
Yes. Signed-in households can save Helpers and use the message flow to clarify details before booking. If you are not logged in, you will be prompted to log in or sign up first.
Did this answer your question?
Do I need ID verification and Power of Attorney steps?
Yes, verification steps may be required to complete employer/compliance setup. In your workspace you can upload ID documents and complete required authorization steps when prompted.
Did this answer your question?
Booking a Helper through Helpore Flex is not open yet
Helpore Flex opens only once its Swiss licences are in hand. The waitlist is free, commits you to nothing and sends you one email the day it opens. If you already employ a Helper, Helpore Admin Light and Helpore Admin are open today. Your household is the employer in every case.
Did this answer your question?
Your contract package: what happens after you sign
How you sign depends on your Helper, and your screen tells you which way applies to you. If you run only a Helper you already employ, you accept the power of attorney and the employment contract on screen, and the package is complete at once. If you use Helpore Flex or a Helper you found through Helpore, the package needs the written form: the authority that supervises placement has confirmed the written form wherever Helpore runs the administration under your power of attorney, so a signature on screen is not enough. You print the document (from another device if this one cannot print), sign it by hand and upload a photo or a scan; a colleague at Helpore checks it, and you see the result on the same screen. If the office in your canton accepts only the signed original on paper, you post it to us. When you upload a scan, the signed original stays with you. Helpore Admin Light prepares no employment contract: you confirm the agreed terms in Helpore, and a Helper with a Helpore account confirms them too. If you want a written contract, or need one for an L or B permit, you can use the model employment contract of the State Secretariat for Economic Affairs (SECO) at seco.admin.ch. You register with the compensation office yourself.
Did this answer your question?
The office in your canton asked for the original by post
Some offices accept only a signed original on paper. Where that applies, your screen names the office and the address to post it to. Everything else in your setup carries on while the envelope travels; only the registration with that office waits. When the original reaches us, we mark it received on your document, the date appears on your screen, and the registration that was waiting starts. If your screen still says we are waiting and the envelope should have arrived by now, write to us with the day you posted it.
Did this answer your question?
The link to your documents
You ask for the link in Settings, and it goes to the address on your account. It works once, it stops working after the number of minutes your screen names, and it opens only while you are signed in, so open it in the same browser where you are signed in. If it has expired or you have already used it, ask for a new one in the same place. You can ask a limited number of times a day, and the screen names that number too.
Did this answer your question?
Why can I not book yet?
Helpore Flex opens only once its placement and staff leasing licences under Swiss federal law are in hand. Until then, profiles, availability and prices stay visible. Join the waitlist on any profile and you get one email the day it opens.
Did this answer your question?
Does joining the waitlist cost anything?
No. Joining commits you to nothing, and Helpers never pay Helpore anything.
Did this answer your question?
What does Helpore Admin cost for a further person?
See the pricesFrom the second person you employ through Helpore Admin, the subscription costs the further person price, a month or a year, while your first subscription is active. When the first subscription ends, the next one moves to the full price from its next billing period; nothing changes backwards. The exact figures are on the pricing page.
Did this answer your question?
Can I agree a monthly salary instead of an hourly wage?
Yes. In Helpore Admin you choose the shape of the wage before you enter the pay figures. On a monthly salary the holiday is taken as paid time off and the salary stays the same, so there is no holiday percentage; the screen shows the hourly rate your salary and your agreed weekly hours come to. For now, the wage of a monthly salary contract is changed by writing to us.
Did this answer your question?
My compensation office handles accident cover. Do I still need a policy?
Not for the compulsory accident cover, where your office offers it and you are in the simplified procedure. Then the office settles the accident premiums together with the contributions and concludes the policy in your name. You stay the policy holder, and you report an accident to the insurer yourself. In that case the insurance offer does not include those covers. Where the office route is not confirmed for your canton, the cover is arranged with an insurer, and supplementary covers run with an insurer in every canton.
Did this answer your question?
Can my Helper see the employment in their own account?
Yes, with your invitation. In Helpore Admin, open the employment and offer portal access. You enter your Helper's private email address and check it, and nothing goes out until you press send. Your Helper confirms the invitation in their own account and from then on sees this one employment: its contract, its monthly documents and the dates they carry. If your Helper declines, nothing is linked and you can offer access again. You can cancel the invitation until your Helper has confirmed it, and withdraw access at any time after that. Withdrawing ends the portal view; the employment, the payroll duties, the documents and the records all stay. Each step is written to an access record you can read. Your household stays the employer, and your Helper pays Helpore nothing.
Did this answer your question?
- Reset password
- Change/cancel a booking
- Payments & refunds
- Pricing & Swiss household minimums
- AHV & social contributions (overview)
- Verification & documents
For Helpers
On the day of the visit
I am at the door and nobody opens: what do I do?
Helpore Flex opens only once its Swiss licences are in hand, so there are no Helpore Flex visits to report yet. With Helpore Admin and Helpore Admin Light, you agree your working days with your household, which is your employer. If nobody opens, call or write to your household directly.
Did this answer your question?
I cannot find the address: what do I do?
Helpore Flex opens only once its Swiss licences are in hand, so there are no Helpore Flex bookings yet. With Helpore Admin and Helpore Admin Light, your household, which is your employer, gives you the address. If you cannot find it, call or write to your household directly.
Did this answer your question?
I cannot come to a visit: what do I do?
Helpore Flex opens only once its Swiss licences are in hand, so there are no Helpore Flex visits yet. With Helpore Admin and Helpore Admin Light, your household is your employer: tell it directly, as early as you can, that you cannot come. The earlier it knows, the better it can plan.
Did this answer your question?
I do not feel safe at a household: what do I do?
Leave straight away; your safety comes first. If you are in danger, call 117 for the police or 144 for an ambulance. When you are safe, write to Support in Helpore Pro and tell us what happened. A person at Helpore reads your message.
Did this answer your question?
Your pay
When does my wage arrive?
Helpore Flex opens only once its Swiss licences are in hand. With Helpore Admin, the wage from your household passes through Helpore and reaches you on the payday your contract names, day 25 of the month unless it says otherwise. With Helpore Admin Light, your household pays you directly on the day you agreed. Helpore keeps nothing of your wage, and you never pay Helpore a fee. Keep your bank details current in Settings so nothing is held up.
Did this answer your question?
My wage has not arrived: what do I do?
First look at your payslip in Helpore Pro: it is your record of what you are owed. With Helpore Flex and Helpore Admin, your wage passes through Helpore, so write to Support in Helpore Pro and we look into it. Helpore does not advance a wage in your household's place; we ask the household to pay by another means. With Helpore Admin Light, your household pays you directly: ask it first, and write to Support if the wage is still missing. Your household remains your employer and owes you the wage.
Did this answer your question?
Your situation
I receive unemployment benefit: may I work?
Yes, you may work while you receive unemployment benefit. Declare every wage from every household on the monthly form you send to your unemployment fund. Each household that employs you is your employer and confirms the interim earnings certificate (Bescheinigung über Zwischenverdienst, attestation de gain intermédiaire) for the months you worked for it. Under Helpore Admin and Admin Light, switch on "I receive unemployment benefit for this relationship": after each settled month Helpore prepares the certificate from your pay slip, the household answers the employer's questions and confirms it, and it appears in your documents for you to send to your fund with the pay slip. If your fund asks for a handwritten signature, the household prints and signs it and hands it to you. Helpore never sends it to the fund. For any other work, ask the household for its signed certificate as soon as the month ends.
Did this answer your question?
I have reached pension age: may I keep working?
Yes, you may keep working after the AHV reference age. AHV contributions are then due only on the part of your wage above CHF 1’400.00 a month with each household. No unemployment insurance contribution is deducted any more. Your payslip then shows the AHV/IV/EO deduction on that part only, and no unemployment insurance line. If the date of birth Helpore holds for you is wrong, write to us, because your payslip is calculated from it.
Did this answer your question?
Do I have to work weekends and public holidays?
Your availability is yours to set. With Helpore Flex, requests reach you only inside the hours you saved under Availability in Helpore Pro, so leave out the days you do not want to work. With Helpore Admin and Helpore Admin Light, your working days are the ones in the contract with your household. With Helpore Flex, the public holiday pay of the canton where you work is added to every hour you work; with Helpore Admin and Helpore Admin Light, a paid public holiday that falls on one of your agreed working days is paid as usual. Update your Availability whenever your plans change.
Did this answer your question?
I work for several households and have an accident at work: who pays?
Every household that employs you must insure you against accidents at work from your first hour. Tell the household you were working for at once; it reports the accident to its insurer. For an accident at work, that household's insurer pays, even if you also work for other households. Tell your other households as well that you cannot come.
Did this answer your question?
I have an accident outside work: am I covered?
If you work at least 8 hours a week for one household, its accident insurance also covers accidents outside work. If you work fewer hours than that with each of your households, accidents outside work are covered through your own health insurance; an accident on your way to or from a household still counts as an accident at work. Check that your health insurance includes accident cover. If a household's insurance covers you, tell that household at once; it reports the accident. When a job ends, the cover through that household does not stop the same day; ask its insurer how long it runs on.
Did this answer your question?
More questions
Who is eligible to work on Helpore?
Helpers must meet Swiss work-eligibility requirements for their status. During onboarding, Helpore guides the required path and document checks.
Did this answer your question?
Which verification documents are required?
Depending on your status, this can include identity documents, work-eligibility documents, and additional compliance files. Uploading complete and valid documents improves profile trust and booking readiness.
Did this answer your question?
When does the ID verified badge update?
The ID badge updates once verification is successfully confirmed in the system. If your documents are approved but the badge still does not appear, contact support so we can review your profile state.
Did this answer your question?
How should I set up service areas?
Add one or more service areas using ZIP, city, or exact address with a travel radius. Keep areas realistic so search matching and booking suggestions stay accurate.
Did this answer your question?
What is advanced service-area mode?
Advanced mode lets you assign different service areas to specific days of the week, including weekends. Search can still discover all your configured areas, and booking then filters by the served days for the selected area.
Did this answer your question?
How do availability rules affect bookings?
Your weekly hours, blockers/vacations, minimum notice hours, and future booking window all shape which slots households can book. Keep these settings updated to avoid missed matches.
Did this answer your question?
Minimum wages and local enforcement
The platform enforces Swiss household-employment hourly minimums by qualification, plus higher local minimums where required. You can set higher rates, and recurring tiers must remain within allowed bounds.
Did this answer your question?
Is a Helper's wage lower for regular work?
No. Your agreed wage is never discounted, however often a household books you and whichever plan it chooses. Any saving for regular or larger bookings applies only to Helpore's fee. Helpore Admin is optional: a household can also book you regularly through Helpore Flex, or run the administration itself with Helpore Admin Light.
Did this answer your question?
Who pays a Helper's wage, and how does it arrive?
The household that employs you pays your wage. With Helpore Flex and Helpore Admin, Helpore receives it in the household's name and passes it on to you unchanged. Only the legal deductions, such as AHV, go to the offices they are owed to, and Helpore keeps nothing of your wage. With Helpore Admin Light, the household pays you itself. Under Helpore Admin, your contract names the day of the month by which your wage is paid, and under Helpore Admin Light the agreed terms name it; for a Helpore Flex visit, your wage is released for payout once the visit is completed. Payouts go to a Swiss IBAN. If you are an EU or EFTA citizen working under the notification procedure, an IBAN from an EU or EFTA country is accepted during your notified stay. Keep your bank details current in Settings so nothing is held up.
Did this answer your question?
Where do I find payslips and annual tax/wage documents?
Use the Documents area to access generated files like payslips and annual wage/tax documents when available. Verification documents are managed there as well.
Did this answer your question?
How are holidays and sick-leave considerations handled?
For hourly work, the applicable vacation pay plus public-holiday supplement is included where required. The federal default is 8.72% or 11.03% before age 20; stricter canton supplements apply at booking. If a Helper is ill, nothing is replaced automatically: the household chooses another Helper, another date, or cancels without cost.
Did this answer your question?
How is my reliability rating calculated?
Reliability reflects operational behavior such as cancellations, no-shows, punctuality, and responsiveness. Clear communication and consistency help maintain a strong score.
Did this answer your question?
How can I earn more badges?
Open the badges page in your Helper dashboard. Each badge includes guidance on the required steps (for example verification completion, reliability milestones, or other profile quality signals).
Did this answer your question?
How do I improve profile visibility and booking chances?
Keep your profile complete: clear photo, strong bio, accurate services/rates, realistic service areas, and up-to-date availability. Complete verification and consistent reliability also improve conversion.
Did this answer your question?
I have moved, how do I change my address
If you move, you change your home address yourself, in two places, and both save the same thing. In Helpore Pro, open Settings and the address section, then edit street, number, postal code and town. On the web, open your profile page and the address section there. Both go through one route, so whichever you use, the other one shows the new address straight away. You do not have to go back through the signup questions to change it, and changing your address never moves you back a step. If the postal code and the town do not match, we say so before saving. Your home address is private. It is never shown on your public profile, and it is not the same as your service areas, which say where you are willing to work. If you cannot save it, write to us and we correct it for you and confirm within three business days.
Did this answer your question?
I cannot sign in
If your password is refused, the screen says why, in your language, with the next step on the same screen. The screen does not say which of the two is wrong, and that is on purpose, so that nobody can learn from it whether an account exists. Two things fix almost every case: ask for a new password with Forgot password, and check that you are using the email address you opened the account with. The link to set a new password now works in any browser, so you can ask for it on your phone, open the message on a computer and finish there. If it is not there in a few minutes, look in the spam folder, and ask for a new one whenever you want. If it still does not arrive, write to us: we check which account is yours and send it again, and we tell you what we found rather than leaving you guessing.
Did this answer your question?
How often does Helpore write to me, and how do I change it
While bookings are closed you get at most one message a week that is not an answer to something you did, and that one message is a digest. It lists what is still open on your profile, each item by name, with one action and one link. If nothing is open, we send nothing that week. A few messages sit outside the weekly limit because they are news and not a chase: a document that is about to expire, a document we could not accept, and the day bookings open. How much you get is your choice. In your settings there are three: Everything, Only what I must act on, and Only the day bookings open. You can change it whenever you want and it takes effect with the next send. A sign in link, a password reset and a message the law requires carry no unsubscribe link, because those always reach you. Everything else you can switch off in your settings, and the weekly digest carries a link at the bottom that opens the same setting. You never have to close your account to stop our email. If that is what it took before, we are sorry.
Did this answer your question?
How do I close my account, and what happens to my data
You can close your account whenever you want, and you do not have to give a reason beyond one word. Open Settings and Delete account in Helpore Pro or on the web, and it is closed straight away, unless a wage or a payout is still on its way to you. If you would rather write to us, we close it for you and confirm within three business days. What goes: your profile, your login, your contact details and your address. What stays: payroll and accounting records that Swiss law requires us to keep for ten years, and that applies only if you ever had a booking through Helpore. If you never had a booking, we keep no payroll records. The identity documents you uploaded are kept for two years after you close the account, then deleted. If you want them removed sooner, write to us and we remove them. Your profile is anonymised the moment the account is closed and your login goes with it. Your earlier name, address and phone number are erased from our records within a day, so nothing left in your profile points back to you. We write to you once when it is done. If money is still on its way to you, a wage from a household that has not reached you yet for example, we tell you what is still open, and you can close the account yourself as soon as it has arrived. Closing your account is not the way to stop our email. There is a setting for that.
Did this answer your question?
Why has no household booked me yet
Bookings are not open for anyone on Helpore yet, so a quiet week says nothing about you. Your profile is ready as it is. Helpore Flex opens only once its Swiss licences are in hand, and we will write to you that day. You never pay Helpore a fee. The household that books you is your employer and pays your wage.
Did this answer your question?
Helpers: your framework agreement
You sign the framework agreement once, and every booking you accept afterwards is a separate assignment. The household that books you is your employer, and you pay Helpore nothing, ever. Print the agreement (from another device if this one cannot print), sign it by hand and upload a photo or a scan of the page you signed, or of all pages if you prefer. Helpore asks for a handwritten signature. We check it and tell you on the same screen as soon as it is accepted. Signing online comes later; signing by hand is open now and takes a few minutes. While we check, you can still decline a booking, and you can accept one as soon as your signature is accepted. The agreement is written in the official language of your place of work.
Did this answer your question?
My date of birth is wrong
Write to us. If no household runs your payroll yet, Helpore corrects it and records the reason; once your documents are under review, you cannot change it yourself. If a household already runs your payroll, write to us too, and we tell you who corrects it there.
Did this answer your question?
A household invited me to its portal: what happens
The invitation links one employment to your Helpore account. First you confirm that the invitation is for you; details of the employment stay private until your identity and your access are checked. When you accept, you see that employment's contract, its monthly documents and the dates they carry from that day on. No other household appears, nothing about you is published, and you pay nothing. The household that employs you is your employer and stays your employer. If the invitation is not for you, say so on the same screen and nothing is linked. If the household later withdraws access, your employment, your pay and your documents are unchanged, and you can ask the household or Helpore for your records.
Did this answer your question?
Your records when you have no Helpore account
Contact Helpore about my recordsYou can ask Helpore for your own records, or for a correction, without an account. Before anything is sent, a colleague compares the document you show with the employment on file.
You do not need a Helpore account, and you never pay Helpore anything.
Three records exist for you: your signed contract, your monthly payslips and your year end statement. You can ask for any of them.
Write to Helpore and choose the category for a Helper asking for their own records. Show one document of your own choice, an identity card, a passport or a residence permit, and say which records you need.
This page is about your own records only. It gives no account access and shows nothing about another household. A correction goes to the household you work for, because the household is your employer; Helpore changes only its own records.
The household you work for is your employer.
For this request we deal with you directly. We do not send your request or your documents through the household you work for.
Did this answer your question?